What is UI/UX design? How to choose the right UX design agency

A business thrives on loyal customers and their loyalty depends on how you make them feel. Customer experience is a huge factor in customer retention and plays an important role at every user-facing point of interaction, especially digital interactions. In the digital realm, customer experience translates to how easily they can access certain information on your website/ app or how delighted they were with the interaction. However, most people tend to assume that a good user interface (UI) will ensure the user experience (UX) would be good. This is incorrect and this article will educate what is UI/UX design, the difference between UI Design & UX Design, and how to use them together to engage your customers.

What is User Interface Design
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User interface is all about what your users see on their screen such as the colors, fonts, layouts, visuals, icons, backgrounds, etc. The look, feel, and interactivity of a website or app is considered as the user interface design. It is the concentration of the development, research, content, and layout of a product into creating a consistent, coherent, and aesthetically pleasing interactive experience that visually guides the user through a product’s interface.
What is User Experience Design

User experience design is about creating interactions and products with a human-first approach. User experience transcends digital interactions and deals with the end-user’s interaction with the brand’s products/ services, communication channels, websites, and other avenues. User experience design revolves around how the interaction makes the user feel and how easy the user can accomplish their desired tasks such as: